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1. How are you able to sell your products at such low prices? |
| Cuffs 'N' Collars is an Internet only store, we do not carry the overheads of most traditional jewellers, therefore passing the savings onto you, the customer. We have also negotiated the very best prices from our manufacturers on some of the most popular lines of quality gift items.
2. Why should I buy on the Internet? |
Shopping at Cuffs 'N' Collars saves you time and money. You can find what you are looking for from our wide selection, chat with our sales advisors online and complete your purchase without leaving your home or office.
Not only will you benefit from our remarkably low prices, you
can also have your item Gift Wrapped. What's more, shopping
online at Cuffs 'N' Collars is safe; we make great efforts to ensure your personal and payment details are protected (please
see Secure
Shopping).
3. What kind of guarantee do you offer? |
We are proud to offer a 14 day full money back guarantee should you not be completely satisfied with your purchase (subject to Terms & Conditions).
Additionally, each item carries with it a one year's manufacturer's repair or exchange guarantee (excluding general wear and tear).
4. How do I order? |
As you browse our site you can add items you wish to purchase by clicking 'Add to Shopping Cart', found on every product page within the catalogue. You can also save a product to your favourites list, and return at a later time to make your purchase.
Once you are finished adding to your shopping cart, you may View your Cart, add options such as gift wrapping, engraving or a box upgrade or adjust the quantities of each item, then proceed to the Checkout to complete your order.
Every new customer is requested to create an account. Returning customers can simply Login.
Thereafter you will be redirected to our centralised payment gateway page at GreatValueJewellery.com, where payment can be made.
5. How do I use my Promotional Code or E-Voucher? |
| If you have a discount code or e-voucher you will be asked to apply it during the checkout process. Once entered and by clicking the 'Apply' button your screen will refresh and the discounted amount will be clearly displayed.
6. How do I pay? |
You will be asked to pay online via our centralised payment gateway page where most major credit cards are accepted, including Visa, MasterCard, Amex, Solo or Visa Debit*.
We are also happy to take payment via Maestro cards; to pay by Maestro, please phone 08444 141 800 to place your order.
Additionally we also accept payments by Bank Transfer. To request to pay via these methods please contact us with your order requirements.
7. How do I know my transaction is secure? |
Our payment processing system employs the latest industry standard encryption technology to keep our customers' personal information safe. All credit card details are encrypted using 128 bit encrypted SSL ('Secure Sockets Layer') for maximum security and as validated by Comodo Authentication (www.comodo.com).
We are also PCI DSS compliant (www.pcisecuritystandards.org) as well as being accredited by ISIS ('Internet Shopping Is Safe' - http://isisaccreditation.imrg.org).
8. Am I charged a Postage & Handling
fee? |
Cuffs 'N' Collars (as part of Great Value Jewellery) are proud to offer FREE worldwide shipping on virtually any order*...
Shipping Within UK:
For orders up to £100 we dispatch via Royal Mail's 1st Class Standard or Recorded Delivery; all other orders are dispatched via Special Delivery.
Shipping Outside UK:
For orders up to £750 we dispatch via Royal Mail's Airmail, Airsure or International Signed For services; *(otherwise we dispatch via FedEx).
9. Do you send out your products in presentation
packaging? |
Items ordered from our site are sent as standard and at no extra cost to our customers in either:
an elegant presentation box (for larger items & matching sets)
a smart Velveteen pouch (for our ladies & mens gift ranges)
simple clear packaging (for mobile phone charms)
10. Do you offer a gift wrapping service? |
| Our team are happy to gift wrap all order items for a small additional cost - see individual product pages for more details.
11. Do you accept orders from outside the
United Kingdom? |
| We are happy to dispatch orders to the majority of international destinations FREE of charge up to a value of £750.
12. How do I know if you have received
my order? |
Upon completing your order online, a confirmation
e-mail will be sent to the e-mail address you have provided.
If for any reason this is not received then please email us
directly so that we can manually email your order confirmation
again.
You may also receive a telephone call from us should we require further validation or simply need to discuss your order requirements.
13. How long will my order take to be delivered? |
Every product page states a 'usually dispatches within' estimate (this is also confirmed during the checkout process).
Once Dispatched, your order delivery timescales will vary depending on the postal method used:
UK orders are usually delivered within the next 2 working days
Non-UK orders are usually delivered within 3-5 working days
If Your Order is Urgent please contact us to request our priority handling and guaranteed fast-tracking service.
14. How do I return an item? |
| For details on how to return an item please refer to our 14 day full money back guarantee page which provides step-by-step instructions on how to return items.
For more information about shopping online please contact us. |
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